Refund Policy

1. 1. Refund Eligibility

   You may request a refund within 14 days of your initial subscription purchase if you have not used any premium features. Refunds are evaluated on a case-by-case basis.

   • Web purchases: Contact support@memuzin.com
   • App Store purchases (Apple): Contact Apple directly through their refund process
   • Google Play purchases: Contact Google Play support

2. 2. Processing Time

   Refund requests are typically processed within 5-10 business days. Once approved, the refund will be credited to your original payment method. Please note that your bank may take additional time to process the credit.

3. 3. Subscription Cancellation

   You can cancel your subscription at any time through the app settings or your app store account. Cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until then.

4. 4. How to Request a Refund

   To request a refund, please contact our support team with your account email, purchase date, and reason for the refund request. For app store purchases, you may need to contact the respective app store directly.

Payments are processed securely by our payment provider.