Refund Policy

# Refund Policy **Last Updated:** February 5, 2026 ## 1. General Policy Mem u Zin offers digital subscription services. Generally, purchases are non-refundable once the service has been accessed. ## 2. Web Subscriptions (Paddle) For subscriptions purchased via our website (memuzin.com): * **Merchant of Record:** All web orders are processed by **Paddle.com**. * **Cancellation:** You may cancel your subscription at any time. Access continues until the end of the billing period. * **Refund Requests:** Refund requests for web orders are handled by Paddle in accordance with their policies. If you believe a charge was made in error, please contact [email protected] or Paddle directly within 7 days. * **Discretion:** Refunds for digital services are granted at the sole discretion of Paddle and Mem u Zin. ## 3. Mobile Subscriptions (Apple & Google) We **cannot** process refunds for purchases made through mobile app stores. * **Apple (iOS):** Request a refund via [reportaproblem.apple.com](https://reportaproblem.apple.com). * **Android (Google Play):** Request a refund via your Google Play Account page. ## 4. Account Termination If your account is banned for violating our Terms (e.g., harassment, safety violations), you are not entitled to a refund for any remaining subscription time.